If your mobile phone runs out of battery during a ride, don’t panic! Every scoot has an emergency system that allows you to turn off the scoot by long-pressing the go button until you see that scooter turns off. Keep in mind that the go button is the red button on the right part of the handlebar.
With the ebike, approximately at 5 minutes without use the bike itself will turn off completely allowing to park assured.
Even after the scoot turns off after those steps, as soon as you are able to charge your device, you will need to end the ride in the app or call us and we will help you end your ride. If you do not end your ride in the app or by contacting us at firstname.lastname@example.org, you will continue to be billed for the ride.